Welcome to Panellan

Thank you for considering Panellan for your development needs. We specialize in HubSpot integration and custom SaaS development for startups. These terms outline our working relationship and commitment to delivering high-quality solutions.

1. About Us

Panellan is a professional development agency registered in France, operated by a solo developer specializing in startup solutions. We provide services through our website at https://panellan.com and direct collaboration with clients.

2. Services We Provide

• Custom SaaS Development: Building tailored software solutions for your business
• HubSpot Integration: Connecting and optimizing your HubSpot implementation
• Technical Consulting: Professional guidance on your technical challenges
• Maintenance & Support: Ongoing assistance for developed solutions

3. Project Engagement

3.1 Project Initiation

Before beginning any work, we require:

• A signed proposal or statement of work
• Clear project requirements documentation
• Agreed-upon timeline and milestones
• Initial payment as specified in the proposal

3.2 Client Responsibilities

Clients are expected to:

• Provide necessary access and information
• Review and approve deliverables timely
• Maintain active communication
• Fulfill payment obligations

4. Working Process

4.1 Development Methodology

• Initial consultation and requirements gathering
• Proposal and scope definition
• Iterative development with regular updates
• Testing and quality assurance
• Deployment and handover

4.2 Communication

• Regular progress updates
• Scheduled review meetings
• Response within one business day
• Clear documentation of decisions

5. Intellectual Property

5.1 Project Deliverables

• Clients receive full ownership of custom code developed specifically for their project
• Existing code libraries and frameworks retain their original licenses
• Panellan maintains rights to generic solutions and methodologies

5.2 Portfolio Rights

• We may include general project descriptions in our portfolio
• Client confidentiality is maintained for sensitive details
• Client logos may be used with permission

6. Payment Terms

6.1 Fee Structure

• Project fees as outlined in individual proposals
• Hourly rates for additional work
• All prices in Euros (€)
• Payment terms: 50% upfront, 50% upon completion

6.2 Additional Costs

• Third-party services or licenses
• Emergency support outside business hours
• Travel expenses if required
• Rush delivery fees when applicable

7. Data Protection

We handle all client data in accordance with French and EU data protection laws. This includes:

• Secure storage of project files
• Confidential treatment of business information
• Compliance with GDPR requirements
• Secure development practices

8. Project Warranties

8.1 Quality Assurance

• 30-day warranty on delivered code
• Bug fixes included in warranty period
• Performance according to specifications
• Industry standard security practices

8.2 Limitations

• No guarantee of third-party service availability
• Changes to client requirements may affect timeline
• Force majeure events beyond our control

9. Termination

• Two weeks' notice required for project cancellation
• Payment for completed work
• Handover of existing deliverables
• Return of client materials and access

10. Liability

Our liability is limited to:

• The total amount paid for the specific project
• Direct damages from our negligence
• Scope defined in the project proposal

11. Legal Framework

These terms are governed by French law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Paris, France.

12. Changes to Terms

We may update these terms with notice to clients. Continued engagement constitutes acceptance of updated terms.

13. Contact Information

For any inquiries or to start a project:

• Email: contact@panellan.com
• Website: https://panellan.com
• Address: La Roche-sur-Yon, France

Last updated: November 14, 2024